I am writing this email to say Thank you, for providing a great customer service so far. I think you need to know that your team is doing a great job of understanding our requirements and addressing it promptly with patience.
As you know that every RTO is different so as their requirements and your team has been fantastic so far in providing customised solutions to our requirements. We are really glad that we have chosen RTO manager to manage our students. I am sure, the service will only get better and better.
“We see the whole business now, in real time. We run everything except the non-academic accounts through RTOManager. We make more confident decisions about our business as we see the full picture and can react quickly ”
At Creativeintension we were using a system that had little functionality beyond AVETMISS reporting – it was limited and hindered our business' processes. We needed something we could adapt to our individual situation, and grow as our business did. We decided on RTOManager-local as a solution to the problems our business was facing.
The enrolment functionality has made life simpler for our staff – processes such as online enrolments and bulk enrolments are now handled efficiently, and it has an expanded capability for handling our course structures. The system is very user friendly, and allows for easy reporting.
WebSutra were on hand to help with data migration, and the initial set up and implementation was overall very good. We now have an ongoing relationship with WebSutra, and this allows us constant communication and feedback with the team. They are supportive and open to making changes that will specifically suit the business.
Using RTOManager a lot of our manual processes is simplified into one centralised system. Creating and managing student offers is now a much simpler process. Our time taken for creating and managing timetables has been reduced from 2-3 hours with old system to few clicks in RTOManager system. Furthermore RTOManager ability to track coe numbers in future dates helps our college keep track with our intake planning.
Migration was simplified and handled by RTOManager staff. Support services is excellent and staff are friendly and helpful. RTOManager has been immensely helpful in reducing unnecessary staff overhead.
RTOManager enables Educational Institutions to enhance efficiency, eliminate human errors and provide quick access to relevant data. Being internet based it is accessible anywhere, anytime. The system is capable of generating useful reports at the designated levels. RTOManager manages Attendance, Fees, Timetables, Results, AQTF and ESOS Compliance and much more. I just wanted to let you know that we are very impressed with your support and customer service. It is so incredibly nice to work with a company who actually cares about its customers.
RTO Manager has provided Cadence Health & Nutrition Courses with a way to improve our level of productivity, reduce errors, enhance the students learning experience and improve quality. We find the technical support is excellent.
As a new and rapidly growing RTO, we are very pleased we invested in RTOManager as the technology platform for Chambers Institute in the first year of opening. RTOManager has reduced a lot of manual administration work, saved hours of time, and has been very helpful in automating our business processes. The more we learn about RTOManager, the more we get out of the system and the more efficient we get managing our students and our business. We use a lot of agents to sign up students and particularly like the commission tracking functionality and the payment schedule and processing options. We were surprised at the level of support - the help desk often responds in 15 minutes, which is very rare for IT companies these days.